How we handle your information.

Effective September 14, 2024

Introduction

Welcome to Jerusalem Shawarma’s Privacy Policy. We are dedicated to safeguarding your personal information and ensuring compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Access to Information Act and Privacy Act (APIPA). This policy explains how we collect, use and protect the personal information collected through email and SMS marketing when you contact us. We collect personal information when you use our website(s) and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this policy in its entirety.

Information we collect

When you interact with us, we may collect the following types of personal information:

• Contact information. If you sign up to receive our newsletter, emails or text messages, we will collect your name, email address, mailing address, phone number and any other information needed to contact you about the Services.
• Interaction data. Information about how you engage with our text messages and emails, including open rates, click-through rates and response data.
• Payment information. To order products or services through the Services, you will need to provide payment information (such as your bank account or credit card information). Your financial information is collected and stored by a third-party payment processing company. Use and storage of that information is governed by the third-party payment processor’s privacy policy.
• Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, give us feedback, participate in promotions or use other features of the Services.

Purpose of collection

We use your personal information for the following purposes:

• Marketing communications. To send you text messages and emails about our products, services, promotions and updates. These may include newsletters, special offers and other marketing content.
• Transactional notifications. To provide important information related to your transactions with us, such as order confirmations or service updates.
• Service improvement. To analyze engagement with our communications so we can improve our marketing and our offerings.

Consent

In compliance with PIPEDA and APIPA, we require your explicit consent before sending you marketing texts and emails.

• Text messages. By providing your phone number, you consent to receive marketing text messages from us. You can withdraw your consent at any time by replying “STOP” to any text message or by contacting us as described below.
• Emails. By providing your email address, you consent to receive marketing emails from us. You can unsubscribe at any time using the “unsubscribe” link in each email or by contacting us directly.

Opt-out procedure

To opt out of marketing communications, you may:

• Text messages. Reply to any text message with “STOP” or follow the instructions included in the message.
• Emails. Click the “unsubscribe” link at the bottom of any marketing email, or contact us directly at contact@jerusalemshawarma.ca.

Data security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration and destruction. Despite these efforts, no electronic communication method is entirely secure, so we cannot guarantee absolute security.

Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy and to comply with applicable laws. When your information is no longer needed, we securely delete or anonymize it.

Third-party disclosure

We do not sell, trade or otherwise transfer your personal information to third parties, except as required by law or to trusted service providers who help us manage and send text messages and emails. These service providers are contractually bound to keep your information confidential and to use it solely to provide services to us.

Your rights

Under Alberta’s Personal Information Protection Act (PIPA), you have the right to access, correct or request the deletion of your personal information. To exercise these rights, or if you have any questions or concerns about our privacy practices, please contact us at:

Changes to this privacy policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. The revised policy takes effect immediately upon posting.

Contact us

If you have any questions or concerns regarding this Privacy Policy or our handling of your personal information, please contact us at:

Thank you for your trust in Jerusalem Shawarma. We are committed to protecting your personal information and ensuring your privacy.